General Questions

What is CEX Incentives and what problems does it solve?

CEX Incentives is a comprehensive incentive management solution that centralizes the creation, calculation, and management of bonus schemes. It solves the problems associated with spreadsheet-based incentive management, including manual errors, lack of transparency, inconsistent application of rules, and inefficient processes. The platform provides a secure, automated system for managing performance-based compensation across any department or organization.

Can CEX Incentives be used for departments other than sales?

Yes, absolutely. While CEX Incentives was initially designed for sales departments within pharmaceutical and healthcare organizations, it has evolved to support any department that requires bonus management. The system is equally effective for customer service departments, marketing teams, production units, research groups, or any organizational function that benefits from performance-based compensation.

How secure is my bonus data in the system?

CEX Incentives implements robust security measures to protect your data. Access to information is strictly controlled through role-based permissions, ensuring users can only see data relevant to their position. All actions in the system are tracked through a comprehensive audit trail, and data transfers are secured using industry-standard encryption protocols.

Who can see my bonus information?

Access to bonus information is controlled through a carefully designed permissions system. Typically, only you, your direct manager, authorized reviewers (such as department heads or HR personnel), and system administrators with appropriate permissions can see your bonus information. The specific access rights are configured by your organization based on their policies.

How often is performance data updated in the system?

The frequency of data updates depends on your organization’s configuration and the type of KPI:

What browsers are compatible with CEX Incentives?

CEX Incentives works with all major modern browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. For the optimal experience, we recommend using the latest version of Google Chrome.

Is there a mobile version of CEX Incentives?

The CEX Incentives product is not available as a mobile application but its interface is responsive and can be accessed on mobile devices through their web browsers. While all functions are accessible on mobile, some complex features like creating bonus schemes may be easier to use on a desktop or laptop computer.


Account & Access Questions