This document provides an overview of CEX Incentives’ automated email notifications. Its goal is to help users clearly understand the types of emails they receive, their purposes, and the conditions under which they are sent.
This section focuses on email notifications related to the Authentication module.
This email welcomes new users to the CEX Incentives platform, provides a direct link to the system, offers sign-in instructions, and includes basic support guidance.
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The link expires in 7 days or after it is used!
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User Creation Email
This email is sent when a user requests a password reset after forgetting their account password.
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This email applies only to users whose authentication method is set to Password, not SSO.
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To learn more about the reset password functionality, please visit the Forgot password page
Reset password email
This section focuses on email notifications related to the bonus scheme structure review phase.
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To learn more about the bonus scheme structure review process, please visit the Bonus Scheme - Review page.
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This email notifies a user that they have been assigned as a reviewer for one or more bonus scheme structures. It includes the bonus scheme name, associated team and cycle, the total budget, and provides options to approve or reject each scheme directly from the email or by accessing the CEX Incentives platform.